Effective Date: July 1, 2026
NetSpot USA LLC (“NetSpot USA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our websites, use our software, interact with our artificial intelligence systems, communicate with us, purchase our services, or otherwise interact with NetSpot USA (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
Depending on how you interact with our Services, we may collect the following categories of information:
Personal Information
Including but not limited to:
Name
Company name
Job title
Email address
Phone number
Business address
Billing information
Login credentials
Account information
Business Information
Including:
Business hours
Services offered
Pricing information
Appointment availability
Frequently asked questions
Business policies
Marketing assets
Branding materials
Website information
Communication Information
Including:
Voice calls
AI voice conversations
Chat conversations
SMS messages
Emails
Contact form submissions
Support requests
Call recordings
Call transcripts
Voicemail recordings
Usage Information
Including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
Clickstream information
Session information
Crash reports
Diagnostic information
Marketing Information
Including:
Advertising interactions
Campaign performance
Lead source information
Conversion information
Analytics data
Pixel events
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2. How We Use Information
We use information to:
Deliver the Services.
Configure and maintain AI systems.
Configure CRM systems.
Build websites, funnels, landing pages, and automations.
Provide customer support.
Process payments.
Communicate regarding your account.
Improve our Services.
Monitor system quality.
Detect fraud and abuse.
Maintain platform security.
Comply with legal obligations.
Provide marketing services purchased by our clients.
Measure campaign performance.
Improve customer experience.
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3. Artificial Intelligence Services
Certain Services utilize artificial intelligence technologies, including conversational AI, voice AI, automation systems, and language models.
Information provided during conversations may be processed to:
Deliver requested Services.
Generate responses.
Route conversations.
Schedule appointments.
Create summaries.
Improve service quality.
Troubleshoot technical issues.
Maintain operational reliability.
AI systems may generate inaccurate, incomplete, delayed, or inappropriate responses.
Clients remain responsible for reviewing and maintaining the accuracy of information used by their AI systems.
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4. Call Recordings and Conversations
Where permitted by law, voice calls, AI conversations, chat conversations, text messages, emails, and related communications may be recorded, stored, transcribed, summarized, monitored, and analyzed.
These communications may be used for:
Delivering the Services.
Customer support.
Quality assurance.
Troubleshooting.
Security monitoring.
Compliance.
Internal training.
Improving operational performance.
Where required by applicable law, obtaining any required consent for call recording or communications remains the responsibility of the Client.
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5. Cookies and Tracking Technologies
Our websites may use:
Cookies
Pixels
Web beacons
Tags
Local storage
Analytics technologies
Similar tracking technologies
These technologies help us:
Remember preferences.
Improve website functionality.
Measure advertising performance.
Understand website usage.
Improve user experience.
Detect fraud.
Secure our Services.
Users may control cookies through their browser settings.
Disabling certain cookies may affect website functionality.
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6. Advertising and Analytics
We may use third party advertising and analytics providers, including but not limited to:
Meta
Microsoft
TikTok
Other advertising and analytics providers
These providers may collect information through cookies, pixels, tags, or similar technologies.
Information may be used to:
Measure advertising performance.
Attribute conversions.
Improve campaigns.
Build audiences.
Deliver advertising.
Analyze website traffic.
We do not control the privacy practices of third party advertising platforms.
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7. Third Party Service Providers
To provide our Services, we may use third party providers including but not limited to:
LeadEscalator
Payment processors
Cloud hosting providers
Telecommunications providers
Email providers
SMS providers
Calendar providers
CRM providers
Domain registrars
Website hosting providers
Artificial intelligence providers
Language model providers
Analytics providers
Advertising platforms
Social media platforms
These providers may process information only as necessary to perform services on our behalf or to deliver Services requested by our clients.
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8. Payment Information
Payments are processed through third party payment processors.
NetSpot USA does not store complete credit card numbers or full payment card information on its own systems.
Payment processors maintain their own privacy and security practices.
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9. Data Sharing
We may disclose information:
To service providers assisting in delivering our Services.
To payment processors.
To telecommunications providers.
To advertising platforms when managing advertising services.
To analytics providers.
To government authorities when required by law.
To protect our legal rights.
During a merger, acquisition, asset sale, or corporate restructuring.
We do not sell personal information to third parties.
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10. Data Retention
We retain information only for as long as reasonably necessary to:
Deliver the Services.
Maintain client accounts.
Meet contractual obligations.
Comply with legal requirements.
Resolve disputes.
Enforce agreements.
Improve our Services.
After the applicable retention period, information may be deleted, anonymized, or aggregated where appropriate.
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11. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
No method of electronic storage, internet transmission, or computer system is completely secure.
Accordingly, we cannot guarantee absolute security.
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12. International Data Transfers
Our Services may involve processing information in countries other than the country in which information was originally collected.
By using the Services, you acknowledge that information may be transferred to and processed in jurisdictions with different data protection laws.
Where required, we implement reasonable safeguards for international data transfers.
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13. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
Access your information.
Correct inaccurate information.
Delete certain information.
Restrict certain processing.
Object to certain processing.
Receive a copy of your information.
Withdraw consent where applicable.
Requests may be submitted using the contact information below.
We may verify identity before fulfilling requests.
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14. California Privacy Rights
Residents of California may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Eligible California residents may request access to, correction of, or deletion of certain personal information, subject to applicable exceptions.
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15. European Privacy Rights
Individuals located within the European Economic Area, the United Kingdom, or other jurisdictions with similar privacy laws may have rights under applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Where required, we process information on lawful bases including contract performance, legitimate interests, legal obligations, and consent where applicable.
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16. Children’s Privacy
Our Services are intended for business users and are not directed to individuals under eighteen (18) years of age.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
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17. External Websites
Our websites may contain links to third party websites.
We are not responsible for the privacy practices, content, or security of third party websites.
Users should review the privacy policies of those websites separately.
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18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on our website together with the updated Effective Date.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
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19. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact:
NetSpot USA LLC
Email: [email protected]
Address:
17701 Biscayne Blvd.
Suite 200
Aventura, Florida 33160
United States
Phone:
+1 (305) 677-3961